Australian travel companies must honour refund policies, consumer watchdog says

Australia’s consumer watchdog has warned the travel sector it must honour the refund policies that existed at the time of bookings, after widespread complaints that operators were creating new conditions and applying them retrospectively during the Covid-19 crisis.

The pandemic has placed the travel sector in a deeply difficult position, forcing widespread cancellations and throwing businesses into financial turmoil.

As they fight to survive, key players in the Australian market have drawn the anger of customers by suddenly changing their refund policy and applying it to previous bookings to withhold refunds.
Read more: https://www.theguardian.com/business/2020/apr/23/australian-travel-companies-must-honour-refund-policies-consumer-watchdog-says

The travel industry is fighting for survival around the world.

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